Guidelines and procedures

Our ambition is to make every visit a safe, relaxing and enjoyable experience for your dog and you. In order for us to operate a safe dog grooming salon, it is important that you adhere to our guidelines and know our procedures.

If you choose to use our services, it means that you accept our policies and procedures.

Security at all times
We are committed to safe practices at all times. For this reason, we do not allow dog owners to stay in the salon, unless there are specific reasons that have been clarified and agreed upon in advance. This is because dogs are often near sharp objects, on grooming tables or in bathtubs, and therefore we follow strict routines to avoid accidents.

Special needs
 We have extensive experience with all types of dogs – we treat puppies, seniors and dogs with health challenges.

You should be informed about any special medical, physical and emotional conditions, allergies, sensitivities or anything else we should know about and take into account during the treatment. We do not perform treatment that could be stressful or painful.

Customized treatment
We always adapt the treatment to your needs, and we reserve the right that treatment time can vary from one to four hours, even if otherwise stated in the treatment. For example, if your dog is visiting the salon for the first time, it is often necessary to make the dog familiar and confident with us and the treatment.

General during the visit

  • Before treatment
    • Make sure your dog has time to relieve herself before she is handed over for treatment. Please let us know if you have a female dog that is in heat.

    • Upon arrival, we ask that you use the waiting room until we are ready to receive your dog.

    • Always keep your dog on a leash when handing it over.

  • Under treatment
    • We do not treat dogs that bite. If your dog bites or otherwise shows aggression, treatment will be discontinued and you will be asked to pick up your dog. Owner will be held liable for any damages resulting from lack of information about this.

    • If conditions are discovered that make the treatment painful, stressful or impossible for other reasons, we are entitled to adjust or cancel the treatment.

  • After treatment
    • You will be notified approximately 20 minutes before your dog is ready to be picked up.

    • Upon arrival, we ask that you use the waiting room until the dog is ready for handover.

Surcharge
 We reserve the right to charge additional fees if special needs are not disclosed in the booking or if there are other discrepancies in the booking information.

Cancellation/No-show for treatment
 If you need to cancel or change your appointment, this must be done 12 hours before the appointment, otherwise you will be invoiced for the treatment in full. You can cancel or change your appointment by calling us at 90609131, or if you have booked online you can cancel directly in the app.

Vaccines and accidents

 We expect your dog to have received all vaccinations required by law in Norway.

If your dog is sick or injured, we will call the owner to inform them as soon as possible.

Accidents can always happen. Razor blades and scissors are sharp, so even though we are extremely careful everywhere, the risk of injury is low.
Upon arrival, your dog will be examined and informed of any injuries.
It is important to remember for dog owners
When you groom your dog:
It is important to be aware that accidents can happen, especially when working with nervous, aggressive or matted dogs.
By giving your dog to a groomer, the owner agrees to assume full financial responsibility for veterinary treatment resulting from unforeseen or accidental injuries that occur during grooming. There is always the rare possibility that accidents may occur. Scissors and razor blades are sharp and although we use extreme caution in all situations, minor injuries can occur. We will of course do everything we can to treat the injury and notify you of this.

We will inspect your dog upon arrival and will inform you of any injuries.

Satisfaction and feedback
 We value your feedback. Don't hesitate to let us know if something is not right or does not meet your expectations. We take pride in our work and always want to do our utmost to make our customers happy.

Pictures
 We get many different dogs and breeds visiting our salon and we often take photos to document our work. Because we are very proud of the job we do and want to be able to show the different treatments and breed-specific haircuts we offer at our salon. The photos can therefore be used on social media and for sales material.

Please inform us if you do not want us to take photos of your dog.
 

Thank you for choosing Duke & Duchess